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QUESTIONS AND ANSWERS
QUESTIONS AND ANSWERS
What is GMraven?
GMraven is a company based in The Netherlands dedicated to providing high quality custom-made clothing for men. While you can buy ordinary suits everywhere these days, we will go that extra mile to ensure the products you buy with us are one of a kind, high quality and outfitted with tiny details that difference the ordinary from the extraordinary.
How does GMraven work?
GMraven works alongside you as a customer to provide the best service possible. Our stylists will carefully measure you up and your measurements, fabric selections, and detailed style requirements will be recorded into your own personal account. Our stylists are available 24/7 and always willing to come to your residence or working space.
What doesn’t GMraven do?
First of all, we will do everything we can to deliver the best customer service around. So any questions or wishes you may have are more then welcome to be asked. Since we are not a ready to wear company, we can’t guarantee delivery sooner then four weeks. This is because each garment is individually made, cut to your size and needs to go through a high standard quality check. In order to provide you with the best customer experience, we highly recommend ordering with a 6 weeks buffer prior to any planned events. We can deliver your suit quicker but then we have to charge an extra 75,- Euro’s in order to make your suit and express order. Then we can deliver within 2 weeks.
What if my clothing arrives and it doesn’t fit?
Just for your confidence GMraven offers you a Perfect Fit Guarantee. This guarantee will make sure you will get what you want. So if we need to alter a garment, we will pay for any adjustments.
How and when do I have to pay?
The first half of the payment needs to be done before we start your order. When we finished the second fitting the other 50% needs to be done when mutual satisfaction of the order is achieved.
Can I change or cancel my order?
Because we make custom clothing, unfortunately, once your order has started production, it is not possible to change it. If there are any problems, please do contact us and where possible we will try to accommodate changes if your order has not already been sent to be tailord by our tailors with over 25 years of experience.
SHIPPING & RETURNS
What is your shipping time?
Your order will ship approximately 5 weeks after it is processed. GMraven always strives to exceed this estimate and so we often do, but we occasionally require a longer time to ensure your garment meets our strict quality standards.
Where do you ship?
We ship internationally. So whether you are in the Bahamas, Timboektoe or where ever we will make sure your garment arrives where it needs to.
What is your return policy?
GMraven’s tailors and quality controllers take great care both when it comes to making your garments and to the final check.
There is a saying in the industry however, that if you have no customer complaints – you probably do not have a lot of business.
Due to the nature of custom-made clothing, we may not always get things exactly right the first time around. That’s why we always do a second fitting with you as our customer to make sure satisfaction of the order is achieved.
Your Right to Return
At GMraven, from the moment you receive your online purchased (non measured) product(s), we give you 14 days to reconsider your purchase. In this period you can return the product and we’ll return your money as soon as we receive the product(s).
All and all we want to make sure you are completely satisfied with your custom purchase. If things are not to your satisfaction please send us an email at firstname.lastname@example.org with your name, order number, and carefully detail your complaint or issue with your order. It would be helpful if you can provide pictures so we can clearly understand what you are trying to relay to us. We will then give you instructions on how to send your order back to us. We will rectify any issues we see fit and ship your order back to you. We will work with you until you are completely satisfied.
If I agree to receive emails, what should I expect?
From time to time, we will let you know of new arrivals, collections and events available at GMraven. You will be able to unsubscribe from these emails through your account profile or through the emails we send you.
3512 GA Utrecht
KvK number: 65381378
BTW number: NL856089370b01